Spa Tips & Protocol

Reservations

Star Brows’ services are by appointment only.  Planning a couple of weeks in advance will make it more likely that you will receive your desired appointment time. We also recommend that you book your next service before leaving.

Cancellations

To reschedule or cancel an appointment, please provide 48 to 24-hours’ notice. A $25 fee may be applied to your next appointment when less or no notice is given.

Arrival

We suggest that you arrive 10 minutes before your scheduled services to allow time for full consultation.

Spa Etiquette

Cell phones must be turned off or placed in silent mode when entering the spa.

Pets

The State Board of Cosmetology and the Board of Consumer Affairs have specific Rules and Regulations stating that no animals are allowed in a salon at any time. Service dogs with official “Service Animal” vests are the ONLY exception to this rule.

Minor Clients

Children between 10 and 17 years of age may receive services but must be accompanied by a parent or guardian.

Refunds

We have a 30-day exchange policy. If you’re not satisfied with your product, you can exchange it. If you received a service that you are not happy with, please let us know within 24 hours and we will strive to re-book your correction within the first week so we can make it right.

Attire

This is your special treatment, and we want you to feel totally at ease. It is customary for guests to completely disrobe for their facial or massage services, although undergarments may be worn if preferred.

Valuables

Star Brows is not responsible for lost, damaged, or missing items.

Pregnancy

Although you’ll want to avoid treatments using deep pressure, heat, and certain essential oils, massage is a great de-stressor for the mom-to-be. Pregnancy Massage utilizes a body contour cushion system so that a pregnant woman may lie face-down in complete comfort.

Gratuity

In appreciation for exceptional service, gratuities may be given at your discretion. A customary 15% to 20% gratuity is suggested.

Payment

We accept local checks, credit and debit cards, and Spa Finder gift cards. Star Brows Gift Certificates may be purchased online on the Gift Certificates page.